Refund policy

Returned Mail

In the event that your package is returned to Looloo’s Coffee for any reason such as incorrect address an admin fee of $15 AUD will be charged to the customer as well as any return mail fees incurred. A refund or redelivery will be arranged based on individual circumstance. If a refund is provided the amount refunded will be less the original postage charge and admin fee. If the customer requests a redelivery a new shipping charge will apply. Looloo’s reserves the right to refuse redelivery based on probability of arrival in certain circumstances.